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Apply it at the freight desk

Active loads need a named after-hours owner

Choose a coverage model that fits your volume

Quick check: a load has no coverage owner

Set an escalation ladder with clear triggers

Quick check: when does the manager need to know?

Write a handoff that lets someone take over

Scenario: tracking fails after hours

Give on-call staff secure, useful access

Close the day and start the next shift cleanly

Quick check: a missed appointment threshold

Deploy: after-hours handoff and contact sheet

An after-hours operations plan covering coverage options, escalation triggers, secure access, end-of-day handoffs, and clear authority for decisions.

Choose a coverage model, set escalation triggers, prepare a complete handoff, and give on-call staff the access and information they need to act safely.

Phase 9.8: Build After-Hours Coverage and Escalation

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