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Apply it at the freight desk

Confirm the delivery plan before arrival

Ask about overage, shortage, and damage

Review the POD like a payment document

Quick check: the POD notes damage

Scenario: the receiver reports a shortage

Control customer changes after dispatch

Quick check: an extra stop by phone

Close documents and hand the file to accounting

Quick check: a document is missing

When delivery cannot be completed

Deploy: delivery and closeout checklist

A delivery-to-closeout workflow covering receiver confirmation, OS&D documentation, POD review, written change control, accounting handoff, and timely invoicing.

Confirm the receiver, identify OS&D early, collect a usable POD, and move complete load documents to billing and carrier-pay workflows without delay.

Phase 9.4: Manage Delivery, POD, and Load Closeout

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