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Apply it at the freight desk

Start the pickup plan 24 hours ahead

Make the pre-pickup driver call

Quick check: no signed confirmation

Capture arrival and loading milestones

Review the BOL before the truck leaves

Quick check: the BOL weight is different

Scenario: the shipper has not finished loading

Plan for freight-specific pickup requirements

Prepare for pickup exceptions

Quick check: the reefer is not pre-cooled

Deploy: pickup-day control checklist

A pickup-day SOP covering 24-hour readiness, signed booking documents, driver communication, BOL review, freight-specific requirements, loading milestones, and exception control.

Use the 24-hour readiness check, driver call, facility milestones, and document controls to catch pickup problems before they become service failures.

Phase 9.2: Control Pickup Day

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