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Learn, practice, deploy

The first month sets the operating standard

Set up access deliberately

Onboarding control

Follow the 10-day sequence

Teach the seven-module house curriculum

Ramp sequence

Supervise the first five loads

Onboarding mastery

Coach the first customer conversation

First-load gate

New-agent checklist and ride-along log

Run a structured 10-day setup, a 21-day learning ramp and mentor-reviewed first five loads. Give new agents the right systems access, freight curriculum and escalation support.

Use a consistent onboarding path that gets people set up, teaches the house standard, and supervises early freight before granting more responsibility.

Phase 12.5: Onboard Agents and Ramp the First Five Loads

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